It's how you say it

My friend Bill and I went out to dinner on Ocean Dr. in Miami the other night. Ocean Dr. is one of those strips where there is someone from the restaurant trying to enroll everyone walking by to come in for two for one drinks or a dinner special. We had a coupon for one restaurant, so we ate there. There was a young girl out front who kept saying "hey guy's you want to come in and have dinner or drinks?". We watched for about 30 minutes and must have heard her say that same line at least 50 times and not one person showed interest or looked at the menu. We were starting to feel bad for her and the lack of response she was getting. We noticed that it was her energy. When we first got there, she was arguing with one of the waiters for about 10 minutes and kept talking to other people about it, in between delivering her line, "hey guy's you want to come in for dinner or drinks?" Then, a man walked by with a baby and the girl started laughing and interacting with the baby. The next group of people that came by she said "hey guy's you want to come in for dinner or drinks?" and for the first time in 30 minutes, they walked in to the restaurant. We watched as 10 more people at least stopped to look at the menu in the next 30 minutes. She had stopped talking about the waiter she was fighting with. This just reinforced the lesson for me that it's not what you say, it's how you say it. When our energy shifts, our results shift.